Welcome to Riverport Medical Practice

Orchard Site (St Ives), Parkhall Site (Somersham) and Fenstanton Site.

Shielding Patient Information

Please see the links below for information on Gestational Diabetes, Clinically Extremely Vulnerable Patients, Shielding Patients and High Risk Patients.

https://digital.nhs.uk/coronavirus/risk-assessment/population 

https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk/whos-at-higher-risk-from-coronavirus/ 

https://digital.nhs.uk/coronavirus/shielded-patient-list/risk-criteria 

COVID-19 Vaccination Programme

We are now inviting patients for their COVID-19 vaccinations. Please bear with us during this time. We will be inviting patients in priority group order.

For more information, please click here.

Do not telephone the Practice regarding COVID-19 vaccinations. You will be contacted to book your appointment when it is your turn.

Fraud Awareness 

Unfortunately criminals are using the COVID-19 as a way to target the public. Any email from our Practice will always finish in @nhs.net 

Do not respond to emails from similar email addresses ending in hotmail.com, gmail.com or any other provider.

Our Practice email address is riverport.medicalpractice@nhs.net

The NHS will not ask you to pay for a COVID-19 vaccine, or ask you to submit any payment details. If you have been sent text messages suggesting payment is required, please do not respond.

For more information about fraud awareness, please see the letter attached. 

Fraud Awareness Leaflet

Help us help you – busy service 

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.

We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.

So that we can focus on these really important issues, we will understandably be prioritising urgent care.

This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).

Changes at the Practice

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus. Please click here for details on booking appointments and accessing our services.

For life threatening medical issues, please dial 999. For medical assistance outside of Practice opening hours, you can visit the NHS111 website, or call NHS 111. Please do not come to the surgery unless you have an appointment.

Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

For the latest NHS information and advice on coronavirus or to book a test visit https://www.nhs.uk/conditions/coronavirus-covid-19/ 

For more information on changes to our procedures, please click here.

Please note, our Reception team are currently dealing with a large volume of telephone calls. There may be a delay in your call being answered. If you are experiencing a life threatening medical emergency, please hang up and dial 999. For all other queries please hold the line and we will answer your call as soon as we are able to.

Thank you for your understanding and cooperation.

How to access our services

Please visit our 'How you can access our services' page for information on how to book appointments, how to request repeat prescriptions and how to book blood tests.

Flu Season 2020-21

Please support the Practice by having your flu vaccination administered at one of our surgeries. 

Click here for more information on how to book a flu vaccination appointment.

Coronavirus Practice Update

• We are currently operating reduced services across the Practice. Please bear with our staff during this time. Face to face consultations will only be offered at the discretion of our clinicians, and to patients who have been triaged for COVID-19. Please only come to the Practice if you have medication to collect, or have been invited to an appointment by a clinician. If you have any urgent queries please telephone our reception team.

• During this time it is possible that not all our sites will remain open for the usual opening hours. 

Riverport Medical Practice would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and request appointments online.

Sign-up is simple and you can create an account here Register for DoctorLink

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom assessment will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP practice, you simply click on the “request an appointment” button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker). 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

COVID-19 (Coronavirus)

What to do if you have symptoms

Stay at home for 14 days if you or any member of your household have either:

• a high temperature
• a new continuous cough
• loss of sense of taste or smell

This will help to protect others in your community while you are infectious.

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact NHS 111 to tell them you’re staying at home.

If you need help or advice managing your symptoms, please visit NHS 111 online.