How you can access our services

    

COVID-19 Vaccination Programme

Please do not telephone the Practice regarding COVID-19 vaccines at this time. You will be contacted when it it time to book an appointment. For more information, please click here.

Help us help you – busy service

 

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.

We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.

 

So that we can focus on these really important issues, we will understandably be prioritising urgent care.

This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.

 

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).

 

When to contact us

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:

  • your problem is genuinely urgent
  • you have a long term condition that is getting worse
  • you are worried about symptoms that might indicate cancer

 

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.  Your local pharmacist can also help with minor complaints too.

 

Mental wellbeing support

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.

If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2.

 

Childhood illnesses

A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children: https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf   

 

The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.

 

Thank you very much for helping us all manage under these very difficult circumstances.

How to book a GP telephone consultation

¨ NHS app– free to download on IOS & Android, no need to obtain any log in details from the Practice.  

¨ SystmOnline– You will require ID verification & log in details from Reception.

¨ Airmid app– free to download on IOS & Android, this app requires SystmOnline log in details & account.

Doctorlink logo.jpg

¨DoctorLink– free to download on IOS & Android, this app gives you access to the online symptom checker and will request an appointment from the Practice if it is necessary.

¨ Telephone– our telephone lines can get very busy, so we apologise for any delays

01480 466611    Orchard Site, St Ives

01487 740888    Parkhall Site, Somersham

   

   

   

Nurse & blood test appointments

Please speak to a member of our Reception team to book a blood test appointment, or to see one of our Practice Nurses.

   

   

   

Flu Vaccinations

Our adult flu vaccination clinics are available to book online and through the NHS app.  Please check eligibility criteria on our website first.

To book a child nasal flu vaccine, please speak to a member of our Reception team.

   

   

   

Ordering your repeat prescription

¨ NHS app

¨ SystmOnline

¨ Airmid app

¨ Email your request, full name and date of birth to riverport.medicalpractice@nhs.net

¨ Posting your repeat form into one of our surgery post boxes at any site.

 

 

 

 



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website