Changes to our procedures due to Covid19

What to expect when you visit our practice

To ensure the safety of our staff and patients we have measures in place to minimise the risk from coronavirus. 

 

On arrival you may find our door is locked. This is to enable us to manage the number of patients within the practice at any one time. If the door is locked please ring the bell or intercom to speak to a member of practice team.

 

All patients attending an appointment at the practice are asked to follow our safety guidelines: 

 

  • Please be on time for your appointment, if you are early please wait in your car or outside until your allocated appointment time
  • If you are waiting outside, please ensure social distancing at all times (please wear suitable clothing for weather/bring an umbrella)
  • Please wear a mask when inside the practice
  • Once inside the practice, please follow signage and practice good hand hygiene

 

If you have any questions or concerns about attending your appointment, please contact the practice.

 

 

What to expect from your video or telephone consultation

You can arrange a telephone call from a GP by contacting our reception team, or using one of our online services. Please note, it is not possible for our reception team to give you a specific time for your telephone call. Please keep your phone with you, switched on and not on silent.

 

Occasionally, a GP may recommend a video consultation is appropriate. They will advise you of the time of your appointment and joining details.

 

Things to consider ahead of your consultation:

 

  • Please ensure you are ready to accept the telephone/online call- it is important we have your up to date contact details.
  • Find somewhere quiet and confidential to have the call.
  • It is a good idea to have a pen and paper with you so you can write down advice or next steps

 

If the GP or nurse decides they need to see you in person you will be offered a face-to-face appointment at the practice and they will confirm these details with you.

 

  

#HelpUsHelpYou

 

All NHS services are under severe pressure at the moment, as we look after increasing numbers of patients who are sick with covid-19 in the community, and other deteriorating conditions too.

We are also delivering the huge and vitally important covid-19 vaccination programme. Please do not contact us regarding a vaccine, we will contact you.

 

So that we can focus on these really important issues, we will understandably be prioritising urgent care.

This means that when you contact us, we may have an initial conversation with you to understand how urgent your health needs are.

 

If you have an issue that is not urgent, you may to wait longer than usual until your problem or concern can be dealt with. You may be asked to rebook at a later date, or at a safer time (e.g. attending for a non-urgent blood test).

 

When to contact us

Do please make sure that you continue to get in touch with us if you need to. This is particularly important if:

  • your problem is genuinely urgent
  • you have a long term condition that is getting worse
  • you are worried about symptoms that might indicate cancer

 

Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies.  Your local pharmacist can also help with minor complaints too.

 

Mental wellbeing support

For adults with mental health problems including depression and anxiety, you can refer yourself directly to the local wellbeing service, via 0300 300 0055.

If you’re experiencing a mental health crisis, call the First Response Service by calling 111 and select option 2.

 

Childhood illnesses

A local CCG has produced an excellent childhood illnesses leaflet free to download here, full of advice and information for parents and carers of young children: https://hertsvalleysccg.nhs.uk/application/files/1716/0941/0098/Help_your_Child_Stay_Well_This_Winter_FINAL.pdf    

 

The Cambridgeshire County Council has a range of support and information to help in times of urgent need: telephone 0345 045 5202 8am-6pm weekdays 9am-1pm Saturdays. Outside office hours if someone is in danger telephone 01733 234724. In an emergency, call 999. Also see www.cambridgeshire.gov.uk/adults.

 

Thank you very much for helping us all manage under these very difficult circumstances.



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